Many ideas to improve the service of the carriers have been elaborated in the subgroups of the forum. To sort out which of them should be part of the petition, a survey is taken which is organised by Dorothy as the person with overall responsibility for the forum.

The questions for the survey are arranged with the help of the DEMOS system. Each of the subgroups contributes a proposal for a section of the petition. All DEMOS users (currently, about 2000 users are registered with DEMOS) are asked for their opinion about the specific demands.

DEMOS

The results are produced in two stages: firstly the answers of all DEMOS users are analysed to gain a general impression of the relevance of the issue. In the second stage, only the answers of the forum participants are analysed so as to identify the sections of the document that need more work.